S.O.S Contact Center Outbound

10 most common problems and

how to solve them

We know how challenging it can be to get in touch with customers, to deal with constantly changing legislation, and still deliver the best voice experience.

That's why we've created this quick and free content that brings together the top issues affecting call centers and how to solve them.

👉 In this guide you will find:

• S.O.S #1: Too many voice messages

• S.O.S #2: Call audio quality issues

• S.O.S #3: Partial outages of unreported calls by the system or carriers

• S.O.S #4: Problems caused by poorly distributed calls

• S.O.S #5:  Problems with falling into false positive

• S.O.S #6: Inefficient management of the Telecom infrastructure

• S.O.S #7: Calls at bad times
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• S.O.S #8: Lack of data analysis in the operation

• S.O.S #9: Lack of monitoring of voice connections

• S.O.S #10: Customer waiting too long to start interacting with an agent

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